Thank you for shopping at Gamer Retail. We strive to ensure you are satisfied with every purchase. If you are not entirely happy with your order, we’re here to help.

Returns

You have 14 calendar days to return an item from the date you received it. To be eligible for a return:

• The item must be unused and in the same condition that you received it.

• The item must be in the original packaging.

• You must provide a receipt or proof of purchase.

Certain items such as digital products, downloadable software, and gift cards are non-refundable.

Refunds

Once we receive your item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain number of days, depending on your card issuer’s policies.

Late or Missing Refunds

If you haven’t received a refund yet:

1. Check your bank account again.

2. Contact your credit card company — it may take some time before your refund is officially posted.

3. Contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and still have not received your refund, please contact us at [email protected].

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at [email protected] with your order number and issue description.

Shipping

You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.

If you are returning an item over £50, consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.